How early should I arrive prior to my spa treatments?

We ask that new guests arrive 30 minutes prior to their appointment, in order to complete a brief history profile. Please advise us of any special medical conditions such as allergies, high blood pressure, pregnancy, etc.

We invite all guests to arrive at least 15 minutes prior to their scheduled treatments. This allows time to change into a robe and slippers, relax in one of our guests' lounges and enjoy a beverage. This is your time. Let the cares and stresses of the world slip and away and feel a sense of calm start to descend upon you.

In order to maintain our atmosphere of relaxation and tranquility, we are unable to accommodate young children who wish to accompany their parents during a treatment. We thank you for your cooperation and consideration of fellow spa guests.

What do I bring with me?

You are provided with a robe and slippers upon your arrival. Feel free to bring a bathing suit to enjoy the indoor swimming pool and outdoor hot tubs that are on the grounds.

Can I wear my jewellery?

Please refrain from bringing valuables to the spa. If you do wear jewellery, please leave it in the locker that is provided for you.

What do I wear during my treatments?

It is up to you what you would prefer to wear under your robe or during your treatments. Please keep in mind that you will be professionally draped during your treatment to ensure your privacy and comfort at all times. If you feel uncomfortable removing your undergarments, please undress to your personal comfort level. Disposable underwear can be provided to you for some treatments.

What should I do if I am not comfortable during my treatments?

Your therapist will be asking you throughout the session, if you are comfortable. Please ask your therapist to adjust the lighting, the volume of the music, the music selection, etc. to make your experience unforgettable. Your personal comfort and enjoyment is of the utmost importance.

What about my cell phone?

In consideration of other guests and in order to fully enjoy your time at the spa, we must ask that all cell phones be turned off prior to arrival.

What if I arrive late for my scheduled treatment?

We can offer you the time remaining on your treatment. However, please realize that we will need to work within the time that is remaining so as not to interfere with the next guest's reservation.

What about gratuities?

If you are pleased with the treatments you have received, it is customary to give a 15-20 % gratuity to your therapist. Gift Cards do not include gratuities.

What if I cannot make an appointment?

All treatments and services are reserved especially for you. We require a credit card number when booking your reservation. To avoid being charged, we require a 24 hour cancellation notice. There is a 50% charge for the scheduled service booked for cancellations made less than 24 hours in advance and 100% for "no shows".

Spa Etiquette

To enhance the relaxation and therapeutic benefits for all our clients, we maintain a quiet, tranquil atmosphere. While in the spa, one of our staff will be available to assist you and to answer questions you may have. Visitors are welcome to browse our product selection in the lobby, but please consult one of our staff before entering the treatment area. Keep in mind that closed doors have treatments in progress. We encourage visitors to bring a sister, mother or friend, but we must ask that visitors and clients speak softly and tread lightly. For this reason (as above) we are unable to accommodate cell phone use and young children. Please ask our staff about child care options.